Privacy Policy

This Privacy Policy explains how Timberwell Home Services (“Timberwell,” “we,” “us”) collects, uses, and protects information when you visit timberwellhome.com or contact us through the website.

Information we collect

Information you provide. When you request a consultation, we collect:

• your name, email address, and (optionally) phone number;
• your city or ZIP code;
• the service you are interested in, your project description, and preferred timeline;
• any project photos you choose to upload.

If you email us directly, we receive your email address and anything you include in your message.

Information collected automatically. Our website host may automatically record basic technical information when you visit, such as your IP address, browser type, and the pages requested. This information is used to deliver the website, keep it secure, and prevent abuse.

How we use your information

• to respond to your request and schedule a consultation;
• to discuss, plan, and provide the services you ask about;
• to communicate with you about your project;
• to protect the website and our business from spam and misuse.

We do not sell your personal information, and we do not share it with third parties for their marketing purposes.

Service providers

We rely on a small number of service providers to operate the website and our business:

• Netlify hosts this website and receives and stores consultation form submissions, including uploaded photos. Netlify may use automated spam filtering services to screen submissions.
• Google Workspace provides our business email. Form notifications and email correspondence are stored in our email accounts.

These providers process information on our behalf and under their own privacy and security practices.

Cookies and analytics

This website does not use advertising cookies, tracking pixels, or third-party analytics. Fonts and images are served from our own website rather than third-party services. If this changes, we will update this policy.

How long we keep information

We keep consultation requests and related correspondence for as long as needed to respond to you, provide our services, and keep reasonable business records. You can ask us to delete your information at any time (see below).

Your choices

You may ask to see, correct, or delete the personal information you have sent us by emailing info@timberwellhome.com. We will respond within a reasonable time.

Photos of your home

Photos you upload are used only to understand and plan your project. We will not publish photos of your home on our website or social media without your permission.

Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13.

Security

The website is served over a secure (HTTPS) connection. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Questions about this policy? Email info@timberwellhome.com.